Diamond Jewellery Return and Exchange Policy:
All purchased items (including diamond jewellery, jade, gemstones, pearls, and other jewellery products) are non-refundable and non-exchangeable after sale.

Installment Payment Policy for Diamond Jewellery:
All diamond jewellery purchased through installment payments, regardless of value, are non-refundable and non-exchangeable.

Handling Fees and Shipping Terms:

• Handling Fees: For refunds involving credit cards, UnionPay, Alipay, or WeChat Pay, the applicable handling fees (if any) will be deducted.
• Shipping Delays: If delivery exceeds the estimated timeframe by more than 3 business days, customers may contact us to arrange for a replacement shipment or a refund.
• Lost or Stolen Packages: Tai Cheong Jewellery is not responsible for packages confirmed as delivered to the customer’s specified address but are subsequently lost or stolen. Customers are encouraged to investigate using the shipping details we provide.

For any additional inquiries, please contact our customer service team. Thank you for your understanding and cooperation.